Shipping Policy
At FantseyStore, we are proud to offer free shipping on all orders worldwide. Based in Hong Kong, we strive to ensure your purchases are delivered quickly and reliably, no matter where you are.
Free Shipping
We offer free standard shipping on all items, with no minimum purchase required. Enjoy your shopping experience without worrying about additional shipping costs!
Order Processing
- Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
- Orders placed after 3:00 PM HKT will be processed the next business day.
- During peak periods (e.g., holidays, sales events), processing times may take slightly longer, but we’ll keep you updated.
Estimated Delivery Times
Delivery times may vary based on your location. Below are the general timeframes:
- Hong Kong: 1-3 business days
- Asia-Pacific Region: 5-10 business days
- United States and Europe: 7-14 business days
- Rest of the World: 10-20 business days
Please note that delivery times are estimates and may be affected by factors such as customs processing or carrier delays.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. Please allow up to 24 hours for tracking information to update.
Shipping Restrictions
- We ship worldwide, but some remote areas may have longer delivery times.
- We do not deliver to P.O. Boxes or APO/FPO addresses.
Customs Duties and Taxes
For international orders, customs duties or taxes may apply upon delivery. These charges are determined by your country’s customs office and are the responsibility of the customer. Please check with your local authorities for more information.
Shipping Delays
While we do our best to ensure timely delivery, occasional delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier issues. If your order is delayed, please contact us, and we’ll assist you in resolving the issue.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, FantseyStore is not liable for lost or stolen packages. If you experience any issues with your delivery, please contact us at support@fantsey.store, and we will do our best to assist you.
Contact Us
If you have any questions about shipping or need assistance, feel free to reach out to us:
- Email: support@fantsey.store
- Phone: (+852) 6551-8188
- Business Hours: Monday – Friday, 9:00 AM to 6:00 PM (HKT)
Thank you for shopping at FantseyStore! We’re committed to providing you with a hassle-free shipping experience and look forward to serving you again.