Support
Welcome to the FantseyStore Support Center! We are here to assist you with any questions or issues you may encounter while shopping with us. Whether you need help with your order, have a product-related inquiry, or need technical assistance, we’ve got you covered. Please read through our FAQs or get in touch with our customer support team.
1. Contact Us
If you can’t find the information you’re looking for, feel free to reach out to us. We’re happy to help!
- Email: support@fantsey.store
- Phone: (+852) 6551-8188
- Business Hours: Monday – Friday, 9:00 AM to 6:00 PM (HKT)
- Address: No.8a,Gordon Terrace,6A CARMEL ROAD,SOUTHERN DISTRICT,HONG KONG
You can also send us a message via our online contact form [here] for prompt assistance.
2. Frequently Asked Questions (FAQ)
We’ve compiled a list of commonly asked questions to help you quickly find answers to your inquiries:
2.1. How can I place an order on FantseyStore?
To place an order, simply follow these steps:
- Browse our product categories and select the items you’d like to purchase.
- Add them to your cart.
- Proceed to checkout by clicking the shopping cart icon in the top right corner.
- Provide your shipping address and payment information.
- Review your order and confirm the payment.
Once your order is placed, you will receive an order confirmation email with your purchase details.
2.2. What payment methods do you accept?
We accept a variety of secure payment methods:
- Credit and debit cards (Visa, MasterCard, American Express,UnionPay,JCB,Diners Club，Discover)
- Cash on delivery
2.3. Can I change or cancel my order after it’s been placed?
Once your order is placed, we begin processing it right away. We can only modify or cancel an order if it has not yet been shipped. If you need to make changes, please contact our support team as soon as possible.
2.4. How can I track my order?
After your order has been shipped, we will send you an email with tracking information. You can use the tracking number provided to track your order via the carrier’s website.
2.5. What should I do if I receive a damaged or defective item?
We’re sorry for the inconvenience! If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will arrange for a return, exchange, or refund, depending on the situation.
2.6. How can I return an item?
To initiate a return, please visit our Returns & Exchanges page [link] for instructions, or contact us directly at [support@fantsey.store]. We accept returns within 30 days of purchase, provided the items are unused and in their original packaging.
2.7. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. You can view available shipping options during checkout.
3. Account Assistance
3.1. How do I create an account on FantseyStore?
To create an account, click on the “Sign Up” button at the top of the homepage and fill out the registration form with your name, email address, and password. You’ll receive a confirmation email to verify your account.
3.2. How do I reset my password?
If you’ve forgotten your password, simply click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you a link to reset your password.
3.3. How do I update my account information?
To update your account details, log into your account and navigate to the “Account Settings” section. You can edit your personal information, shipping address, and payment details here.
4. Shipping & Delivery
4.1. How long will it take for my order to arrive?
Delivery times depend on your location and the shipping method chosen. Standard shipping typically takes between 5–7 business days, while expedited shipping can take 2–3 business days.
4.2. Do you offer free shipping?
Yes, we are proud to tell you that we offer free shipping worldwide.
5. Security & Privacy
5.1. Is it safe to shop on FantseyStore?
Yes! Your security is our top priority. We use secure encryption (SSL/TLS) to protect your personal information and payment details during transactions. For more information, please review our Privacy Policy.
5.2. How do you protect my personal information?
We take your privacy seriously. All sensitive data is encrypted, and we only share your personal information with trusted third-party service providers when necessary to complete your order. For more details, please read our full Privacy Policy.
6. Product Information
6.1. How do I know if a product is in stock?
Product availability is displayed on each product page. If an item is out of stock, you can choose to receive a notification when it becomes available again by entering your email address on the product page.
6.2. How can I get more information about a product?
Each product page includes detailed descriptions, specifications, and images. If you need more information or have any specific questions, please contact our customer support team, and we’ll be happy to assist you.
7. Feedback & Suggestions
We value your feedback! If you have any suggestions, comments, or concerns about our products or services, please don’t hesitate to reach out. Your input helps us improve and serve you better.
Still Need Help?
If you can’t find the answer you’re looking for or need additional assistance, our customer support team is ready to help! Please contact us at [support@fantsey.store] or use our online contact form.